Shipping Policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At Dwork, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across Colombia and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Delivery times:

• We can usually ship plain, non-personalized products within 1-5 business days, but for some products this may increase to 3-8 business days.

• If you need to customize your garments, please contact an advisor through Whatsapp, you can also do it online from the “Customize Garment” button, for this type of products the delivery time can be between 4 to 12 business days, this Time will depend on the approval of the logos by the client. This service is offered for at least 12 garments.
• For provisions with special garments, the delivery time will be found in your quote. This time will count from the acceptance of the quote, purchase order and once the advance payment is reflected in our account.

Shipping:

• All our deliveries are made through local carriers such as Envía, Interrapidisimo or Estelar Express, given the location of the client. We ship nationwide, orders are shipped at 3 in the afternoon and a Guide Number report is sent on the morning of the day after shipment for tracking. International shipments are made by carriers to be agreed.
• Depending on the client’s urgency, we can make shipments through mobility applications. This service applies to telephone or WhatsApp sales, not through the website, and the shipping cost is assumed by the client.
• Free shipping applies to online purchases over $800,000 and your items will be shipped and delivered within 5 to 10 business days. You will receive the shipping date via email once your order is received.
• Free shipping for offline purchases of business equipment over $1,500,000 (conditional on the customer’s location, you will receive this information in your quote along with the delivery time). We ship business days from Monday to Friday.
• If your location is near our fulfillment facility, we will send a message to give you the option for in-person pickup.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for Colombia.

Handling time: 1-2 business days. (Monday to Friday)

Cut Off Time- 5.00 PM

All orders ship the same day if placed before 5.00 PM 

What happens after I place an order?

You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-2 business days (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don’t see it in your inbox.

If you don’t receive a confirmation email, please email contacto@dwork.com.co with the subject line «Order Confirmation Not Received» and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email  contacto@dwork.com.co and we will assist you from there.

Contact Us

Address: CALLE 16 No.11-14 2nd floor, FUNZA, CUNDINAMARCA 250020, Colombia

Phone: +57 321 4872316

Email: contacto@dwork.com.co