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Preguntas frecuentes

I want to personalize with logos, what should I do?

You can do it online. We offer this service when you want to personalize at least 12 units, click on each garment on the blue button. If you prefer, you can make your purchase online and add your logos through our WhatsApp line: Wapp +57 3003081262,   our advisors will take your specifications to send you the respective value of your purchase. Please note that we offer customization of 12 garments and up.  

How I can pay?

For purchases in our online store, you can make the payment through the most secure platform on the market: PayU, where payments by credit card, debit card, PSE, Efecty are accepted.

How do I know if my logo will look good?

We always produce a sample for new logos and designs so you can approve the sizes and colors to ensure you are completely satisfied, these samples are not made on garments, they are made on a cut of fabric, a photo of the physical sample or the digital sample according to the work to be done. Once approved to your satisfaction, we proceed with production. We recommend being attentive when making approvals to avoid delays with your order. 

Do the prices on the page include the logos on the garments?

The customization of your garments has an additional cost, that is, it is not included in the price. Prices vary according to the type of marking you will make on your garment, our team can advise you on the best technique according to the use and material of the garment. If you want to add customization to your order or customize a future purchase, you can request advice on our  WhatsApp .

What customization method do you use for markings on garments?

The customization method will depend on factors such as the material of your garments and the complexity of the logos to be marked. To learn about these customization methods, see our page: Methods for personalization on garments. 

What is programming or logo design?

To embroider a garment, it is necessary to digitize its logo so that it can be read by our embroidery machines. It is done in a special program for digital embroidery. For customers who place their first order there is a fee of $20,000+vat for the logos or graphics to be converted into an embroidery format (programming), this work will be saved for future orders. This charge does not apply to marking more than 100 garments of the same graphic or design. 

To print the garments, it is also necessary to design your logo or graphic according to the amount of inks that will be used in its production. 

It is necessary that you send us your logo in the best format so that we can program it into our system. (PDF, JPG, PNG) and take into account the colors of your logos or graphics and the background color of your garment. 

I can’t find what I’m looking for, can you offer it? / Do you make special made-to-order garments?

Probably, if it is work clothing, advertising clothing or some special model to be made, we can normally supply it (at least 50 garments per reference). If you have any special needs, you can contact our team via WhatsApp from Monday to Friday from 8am to 5pm and Saturdays from 8am to 12pm. 

Do you provide samples of your products?

Samples of the basic products offered can be provided. Given the high administration cost, samples are charged in full, but can be used for your future order or charged back on your next purchase. For special garments, a sample is provided once the purchase order is approved.

Where can I find size guides?

For some products you can find the size guide in «Size Guide Click Here». We manufacture 90% of the work clothing and it is standard for the national market, that is, you can request the size you wear regularly. 

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